PROTECTION OF CONSUMERS
22. THE RIGHT OF CONSUMER
Any consumer shall have the right to:
1) get sufficient and accurate information or explanation on the quality and type of goods and services he purchases;
2) Selectively buy goods or services;
3) not to be obliged to buy for the reasons that he looked into quality or options of goods and services or he made price bargain;
4) be received humbly and respectfully by any business person and to be protected from such acts of the business person as insult, threat, frustration and defamation;
5) Submit his complaints to the Trade Practice and Consumers Protection Authority for adjudication; and
6) Be compensated for damages he suffers because of transactions in goods and services.
23. DISPLAY OF PRICE OF GOODS AND SERVICES
1)Any business person shall, display price of his goods and services by posting such list in a conspicuous place in his business premise or by affixing price tags on the goods.
2) The price of goods and services shall be inclusive of customs duties, taxes and other lawful fees.
24. LABELS OF GOODS
1) Any business person shall, affix labels on the goods he sells or provide them to the consumer on a separate paper.
2) Labels affixed on goods shall indicate the following particulars as may be appropriate:
a) the name of the goods;
b)country of manufacturing or export of the goods;
c) The gross and net weight, volume, and quantity of the goods;
d) Quality of the goods;
e) Statement of materials used to manufacture the goods;
f) Technical specification of the goods and their operational or utilization methods;
g) Safety measures to be considered during the use of the goods;
H) A warranty of the service of the goods to be provided by the business person;
i) The name and address of the factory, packer and the importer;
j) expiry date of the goods;
k) manufacturing date of the goods;
l) indication that the goods have fulfilled requirements set in Ethiopian standards; and
m) other details published in public notices by the Ministry when deemed necessary to safeguard public interest.
3) Labels to be posted on goods shall be posted or printed on the good or its pack, being not easily detachable and shall be written at least in the Amharic or English language.
25. ISSUING RECEIPTS AND KEEPING THEIR PADS
1) Any business person shall have the obligation to issue receipts to the consumer in respect of goods or services sold.
2)The business person shall keep pads of receipts issued in respects of goods and services he sold pursuant to sub article (1) of this Article or receipts obtained in respect goods and services he bought for sale, for ten (10) Years.
26. SELF DISCLOSING
1) Any business person shall display his trade name in an overt place.
2)Any business person, shall, upon a request by a consumer relating to goods or services he sell, satisfactorily disclose himself and let the consumer take the information he wants.
27. COMMERCIAL ADVERTISEMENTS
Commercial advertisements about goods and services announced by any one shall not be false or misleading in any manner particularly on:
1) the nature, components and quantity of the goods; or
2)the source, weights, volume, method of manufacturing, date of manufacturing, expiry date of the goods and how it is used; or
3)the manufacturer or the supplier of the goods or services; or
4)the place of delivery, basic nature, the use and on how to use it, as far as services is concerned; or
5)conditions of purchase, warranty and services after purchase, conditions of payment and prices of the goods and services; or
6)quality marks; or
7)trade mark and emblem; or
8)results expected by using the goods or services.